Clinician Spotlight: Beth Kroetsch

Beth is a Registered Physiotherapist at Lifemark Physiotherapy Main West and Longwood in Hamilton, Ontario.

With many more people seeking out virtual treatment because of the pandemic, demand for Virtual Care services has grown dramatically across the country.

To date, hundreds of thousands of Virtual Care sessions have been completed at Lifemark.

We asked Beth Kroetsch, a Physiotherapist at Lifemark Physiotherapy Main West and Longwood in Hamilton, to share some of her insights about Virtual Care.

Virtual Care has helped Beth keep treatment for her patients moving forward, increase engagement through external testing, and implement and share things like education programs and treatment summaries to help enhance the patient experience.

How have your patients responded to Virtual Care?

I treat primarily facial paralysis so these patients are very positive and appreciative of the ongoing access to care during the pandemic.

It is a great fit with this population. With facial patients the transition from in-person to virtual was seamless.

How has the transition to Virtual Care gone for your patients?

The transition to home based facial rehabilitation has gone smoothly because I can identify barriers to treatment and effectively address them with a virtual platform.

I also see patients for pelvic health and vestibular issues and have been able to achieve an excellent subjective history and modified objective (external) testing.

How has Virtual Care helped you as a clinician?

Virtual care helps me hone my communication skills. I review all exercise and treatment strategies during the session and send a summary by email to ensure that they are successful in their home programs.

Read more about how we’re supporting patients with Virtual Care by visiting our Virtual Care services page. If you’re looking to schedule an appointment, you can book one online or find a Lifemark therapist near you.